Third key to change

3. Understand that your system will resist change:

Good ideas are not adopted automatically. They must be driven into practice with courageous patience.

Admiral Hyman Rickover

People resist change for almost as many reasons as there are people. That said, resistance does fall into two main categories, first the "I like things the way they are", second, "it will cost too much".

Even after you get the decision makers to sign up, the people who actually do the work will have to be sold on both the need for change and the new methods.