The first key to change

1. Agree that your not getting the results you want:

You can't change what you don't acknowledge.

Dr. Phil McGraw

I use the word "agree" because before you can start the change process, the decision makers must recognize that they aren't getting the results they want. Far too many otherwise intelligent people avoid recognizing a need for change because they immediately jump to how much cost and effort change will mean. Without agreement, no change can even be proposed because no one is listening!