Years ago I worked
as a civilian contractor on an Army post and I wanted to ride my motorcycle to
work. The Army required that
everyone riding a motorcycle on the post take a motorcycle safety course. Their stated goal was:
“In order to reduce the number of motorcycle accidents, all motorcycle
riders will be required to take the motorcycle safety course.”
While taking the
course, I learned that over 80% of all motorcycle accidents involved an
automobile, and that the automobiles were at fault 80% of the time. In other words, automobiles were at fault for
64% of all motorcycle accidents! I was
scratching my head trying to understand why the Army required this class only
for motorcycle riders who were only at fault 36% of the time? Why didn’t they require the class for
automobile drivers too since they were at fault 64% of the time?
The Stated Goal
method of analyzing an idea is to clearly state the goal and the recommended
solution in a simple sentence or paragraph.
If the resulting statement includes all the significant information and
sounds logical then the plan is fundamentally sound. Conversely, if the statement sounds
ridiculous then the planned steps are flawed.
If the Army was
being completely honest and logical, their stated goal should have been:
“In order to reduce the number of motorcycle accidents, all motorcycle
riders (who are generally NOT at fault) will be required to take the motorcycle
safety course, while all automobile drivers (who are generally AT fault) will
NOT be required to take a safety course.”
Well let’s apply
the Army’s logic to an OSHA regulated industrial machine. Their stated goal could be:
“In order to reduce the number of industrial accidents, all machine
operators will be required to take the machine operator safety course, while the
machines will NOT be modified to remove any hazards.”
Common sense tells
you that both are needed to reduce industrial accidents!
The Army’s
motorcycle safety course requirement had an unstated goal…they really preferred
that solders NOT ride motorcycles at all! The motorcycle training course requirement
acted as a disincentive to solders thinking about riding motorcycles to the
base. The goal was unstated because the
individuals making the decisions didn't want to be recognized as being
responsible for creating an obstacle to riding motorcycles. Once the stated and unstated goals are
merged, the Army’s stated goal becomes:
"In order to reduce the number of motorcycle riders and thus reduce
the number of motorcycle accidents, motorcycle riders (who are generally NOT at
fault) will have to take a motorcycle safety class, while automobile drivers
(who are generally AT fault) will NOT be required to take a safety course.”
Now I’m not against
motorcycle safety courses…statistics show they actually DO decrease the number
of motorcycle accidents. My point is
only that managers use the stated goal method honestly and ethically to identify and evaluate any unstated goals before a plan is implemented.
Whenever you
clearly state the goal together with the desired outcome in the form of “By
doing this we will end up with this” you can clearly see whether or not all the
goals have been clearly identified or if there is some end goal being hidden.
Only by
understanding the full and complete goals can you effectively contribute to achieving
those goals. When some part of the goal is not clearly stated it’s usually
because the person stating the goals doesn’t want to have to admit to some part
of their goal and they want to that part from their audience.
In business, managers often keep some part of their true goals secrete because they know that their workers would not willingly participate. If you catch yourself hiding some part of your goals, it's a pretty clear indication that you really shouldn't be doing that in the first place.
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