If you’ve ever heard someone say: “We don’t have problems we
have challenges” you probably thought what nonsense. Even after they explain
that they mean to rephrase the issue into something to be overcome you may still
be left feeling as if there is something wrong with the statement.
It seems to me that whoever said this particular piece of
miss information had taking lessons from Humpty Dumpty in Lewis Carroll’s Thru
the Looking Glass: “When I use a
word,' Humpty Dumpty said, in rather a scornful tone, 'it means just what I
choose it to mean — neither more nor less.”
In the real world, words have accepted meanings and for many
of us Webster’s dictionary is the authority.
Challenge (From Webster’s)
1 : to demand as due or deserved : REQUIRE
challenges
explanation
2 : to order to halt and prove identity
challenged
the stranger
3 : to dispute especially as being unjust,
invalid, or outmoded : IMPUGN challenges
old
assumptions
4 : to question formally the legality or legal
qualifications of
5 a : to confront or defy boldly : DARE
b : to call out to duel or combat c : to invite
into competition
6 : to arouse or stimulate especially by
presenting with difficulties
7 : to administer a physiological and
especially an immunologic challenge to (an organism or cell)
Problem (From Webster’s)
1 a : a question raised for inquiry,
consideration, or solution b : a proposition in mathematics or
physics stating something to be done
2 a : an intricate unsettled question b
: a source of perplexity, distress, or vexation c :
difficulty in understanding or accepting problem with your
saying that
Only the 6th option for challenge deals with
“presenting with difficulties” so using the word in the way that “we don’t have
problems we have challenges” implies is a real stretch. In the definition of a
problem, Webster’s first definition says “a question raised for inquire,
consideration or solution” clearly using the word problem helps describe the
issue as something that you and your business need to solve.
This puts the misstatement “we don’t have problems we have
challenges” is in the same category as the old Confucian conundrum “If you call
a tail a leg, how many legs does a tiger have?” Far to many people answer 5
since we all know that a tiger has four legs plus the tail we called a leg
equals 5! The Confucian answer is 4 because “calling a tail a leg doesn’t make
it one”.
If you will drop the false statement about challenges and
adapt the more accurate description of problems you will help direct you and
your workers’ attention to solving the problem. By accepting Webster’s
definition of a problem you will state an issue or questions raised for
solution rather than one that is demanded as due or deserved.
If this makes you think “I’ve been misusing the word
challenge” then it’s time to stop mislabeling the events around you and to
clarify you thinking, and that my friend is always the first step in solving a
problem.
1 comment:
Personally, it annoys me when managers use the euphemism "challenges" instead of "problems"! It just shows they've "drunk the kool-aid" (euphemism for "brain-washing") of their organizations. Another euphemism I dislike is when people use the word "misunderstanding" instead of "conflict". Well I guess my Midwestern upbringing taught me to "call a spade a spade" (a euphemism for "frank honesty").
Post a Comment