Tuesday, September 18, 2007

Bad customer service

The attached link leads to Brian Reich's article about shopping for a new car. While we've all had this experience, how many of us have looked at our own business to make sure we're not making these mistakes?

Lessons From a Car Shopping Experience

I still think that we can learn good business practices by keeping an "I'll never do that" book listing bad experiences and what should have been done to earn or keep our own business.

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